Broken People
- The worst broken windows are sometimes people. That means an employee who is not on board with the needs and expectations of the company's consumers can do immesurable damage and is a broken window of the most urgent variety.
- Bad service is inexcuseable. Bad service, no matter how good the rest of the factors may be, will always sink your business.
- An employee who can't do the job properly should be fired. Not warned, not shifted to another position, not admonished. Fired. Fast. Before another customer can be spoiled.
That my friends, is straight shooting. This is just a tidbit of the common sense approach Michael applies to real examples. Good readin'
